NovaCore support is handled directly by the team that built the platform. No bots, no ticket queues — just fast, knowledgeable responses from people who know the product.
4hrs
Avg response time
100%
Human support
Contact us
Email Support
For platform issues, bug reports, and technical questions. Include your institution name and a description of the issue.
Account & Billing
For subscription changes, invoice requests, and account management questions.
Common topics
Quick answers to the most common questions from NovaCore clients.
Getting started
Your institution admin will receive a setup email after onboarding. Use it to configure your org structure, invite users, and create your first workflow. If you did not receive it, email support.
Adding users
Institution admins can add and remove users directly from the platform under Settings → Users. Role assignments and permission scopes are configurable per user.
Workflow configuration
Workflows are fully configurable — stages, approvers, due dates, and escalation rules. Navigate to Workflows → New Workflow to get started. No code required.
Digital signatures
Signatures require users to verify their identity with their account password. Each signature generates a cryptographic hash tied to the document and the signer.
Document access and permissions
Document visibility is controlled by roles and workflow stage. Confidential documents can be restricted to specific roles. Admins manage permissions under Settings → Roles.
Exporting and reporting
Reports can be exported as CSV, Excel, or PDF from the Reports section. Audit logs are exportable per document or per user, with date range filtering.
Coming soon
A full help desk is on the way.
BRIDGES Technology Group is building a unified help desk for all its products. When it launches, NovaCore support will move there — with ticket tracking, live chat, and a full knowledge base.